The End of Customer Service Heroes ? HBR | Accounting and Small ...

February 3, 2012 ? 6:04 PM

Customer service is so hard to find these days, and so incredibly rewarding and memorable?when you do find it.

Excerpt??An interview with Frances Frei and Anne Morriss, authors of Uncommon Service: How to Win by Putting Customers at the Core of Your Business.

Podcast here???via The End of Customer Service Heroes ? HBR IdeaCast ? Harvard Business Review.

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Source: http://bjconquest.com/2012/02/03/the-end-of-customer-service-heroes-hbr/

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